1. IMPORTANT INFORMATION
Our services are not intended for children and we do not knowingly collect information relating to children.
It is important that the personal information we hold about you is accurate and up to date. Please keep us informed if your personal information changes in the course of your relationship with us.
ARTICLE 1 – THE DATA WE COLLECT
The use of our Services to which this policy applies:
– The use, the visit, the interaction with the TrueKinetix website
– The use, the visit, the interaction with the TrueAthletes web page
– The use, the visit, the interaction with the TrueAthletes Mobile App
– The use, the visit, the interaction with TrueKinetix products
– The visit, the interaction with TrueKinetix at events
– The purchase process of a product
– Any other process or connection to TrueKinetix
ARTICLE 2 – WHY DO WE COLLECT YOUR PERSONAL DATA AND ON WHAT LEGAL BASIS
Where TrueKinetix processes your personal data, it does so on the following legal basis:
A. performance of a contract with you (or taking steps at your request prior to entering into a contract with you);
B. fulfilling a legal obligation of TrueKinetix;
C. our legitimate interests, including but not limited to (i) our commercial and marketing interests, (ii) our interests in providing, maintaining and improving our services and customer experience, (iii) our interest in combating fraud, abuse and security or technical issues with our services, (iv) our interest in conducting (statistical) research, and (v) our interest in enforcing or investigating (potential) legal claims; and marketing interests
D. your consent (and, where applicable, your explicit consent (e.g. in relation to health data)).
ARTICLE 3 – WHAT PERSONAL DATA DO WE COLLECT AND FOR WHAT PURPOSE
A. General information
The information that you may share with us while using our Services are:
– First name*
– Login PIN code *
– E-mail address*
– Date of birth
– Profile photo
– Minimum and maximum heart rate, heart rate zones and resting heart rate.
*This information is included in the basic account information and is required to create and use an account and some other services that TrueKinetix has. All users of our Services have a specific user number to associate the data with the correct person.
B. Specific information
Information collected via the website:
– Cookies: Information about the visitor/user is collected on the TrueKinetix website by means of cookies.
– E-mail address: Via a pop-up you will be asked whether you wish to subscribe to the newsletter. If you are interested, please enter your e-mail address and validate by sending a confirmation e-mail. Once you have activated your e-mail address, TrueKinetix will be able to send you news, updates and developments. If you no longer wish to receive this type of information, you can unsubscribe via the link at the bottom of the e-mail or send an e-mail to firstname.lastname@example.org with the wish not to receive any more e-mails.
– Telephone number: Customers and visitors to the TrueKinetix website can leave their contact details to register for an event, a demo or any other request for a demo. For a demo request, visitors leave an email address or telephone number to make an appointment. When we no longer use the contact details, we remove them from our CMS system.
1. Creation of account
To use our TrueAthletes platform and view your own training dates, you will be asked to create an account. This requires personal data, namely an e-mail address and a username, and you must agree to the General Terms and Conditions (see collected information in Article 3 A general information). The account can be used as soon as you have activated your email address by means of a confirmation email about your registration with TrueKinetix.
2. Use of account
The following data is collected in your TrueAthletes account:
– General data (see article 3)
– Time of activity
– Duration of activity
– Energy consumption
– Heart rate
– Number of rounds
– Pedal force
In order to set up the TrueBike with the data of the user, this user must log in on the bike, with the account created via the TrueAthletes website. This data is necessary for the calculation of simulated values for cycling resistance and simulated performance.
All training data, when the bike is connected to the internet, together with the diagnostic bike data are synchronized with our online server for further analysis by TrueKinetix and processed for display and sharing with? by end users.
In general, all data collected on the TrueBike will be processed on the bike itself (if a calculation is required) and then stored on the online TrueAthletes page. All data on the bike itself can be deleted with a factory reset.
3. Change or delete account
The settings of the TrueAthletes account can be changed by the account owner. To delete your TrueAthletes account, please contact our customer service. We will always strive to answer your message as soon as possible.
CONTACT WITH TRUEKINETIX
When you contact TrueKinetix, TrueKinetix records the personal data you provide to us. This is limited to your name, contact details and information provided by you in connection with your information needs or complaint. This information is used to answer your request for information or to handle your complaint. We register this data because you enquire with us. We also use information relating to complaints in order to improve our service and customer experience.
ORDERS AND PURCHASES
When you place an order via TrueKinetix, you must provide us with the following information so that TrueKinetix can process the order:
– First name and surname
– Street + number
– Postal code + City
– E-mail address
– Telephone number
– Payment details
Without this information we cannot process your payment and order. We store your details in our account so that we can communicate with you and support you when necessary.
ARTICLE 4 – RETENTION PERIOD
Training data is stored in our own secure databases. We will make all reasonable efforts to keep your data for at least 1 year. The databases are owned and only accessible by TrueKinetix if there is a valid reason for doing so. See article 3 for more information on what information is collected and for what purpose.
ARTICLE 6 – SAFETY
TrueKinetix applies a level of security to the processing of personal data which, within the capabilities of current technology, is sufficient to prevent unauthorised access, modification, publication or loss of your personal data. The security of your personal data depends on the confidentiality of your account details (username and password). You must handle your account information with care and never make it available to third parties.
ARTICLE 7 – RIGHT OF RECTIFICATION, ERASURE AND COMPLAINTS
All personal data stored in an account (as described in article 3) can be viewed and changed by logging into your account. TrueKinetix may be required by law to retain certain personal data. TrueKinetix cannot delete or change this personal information at your request.
You may at any time request access to your data at TrueKinetix or request the rectification or deletion of your personal data or the limitation of the processing of your personal data via the e-mail address email@example.com. You also have the right to transfer your personal data.
Please note that after we have amended or deleted your data at your request, these data may be present in our backups of all data for some time, until such time as these backups are also deleted. TrueKinetix will never share any backed up information.
If you have a complaint about the processing of your personal data, you can contact TrueKinetix via the e-mail address firstname.lastname@example.org. You also have the right to lodge a complaint with a competent supervisory authority (for the Netherlands: Personal Data Authority) if you believe that the processing of your personal data violates your rights under applicable law.
ARTICLE 8 – THIRD PARTIES
We will not pass on your personal data to third parties without your permission, unless:
– the performance of the agreement between you and TrueKinetix requires this, for example because of payment
– it is for delivery of the products ordered by you;
– TrueKinetix is required by law or emergency to disclose your personal information to the government; or
– if a reorganisation or transfer of business activities takes place at TrueKinetix which obliges TrueKinetix to hand over personal data to another organisation.
TrueKinetix uses an external payment provider, Mollie. The payment data is shared with and stored by Mollie. The other order information as mentioned above is only stored in TrueKinetix’s accounting system and is kept there for administrative and fiscal reasons.
In addition to the user’s information, we also collect information about the user’s behaviour, such as the date of registration, tracking emails and tracking clicks in emails. Before we send any form of information, we ask for a double opt-in via their mailbox.
MailChimp data is not automatically stored in TrueKinetix’s personal customer system. Only when the subscriber contacts us via email, phone, at a TrueKinetix event, or any other way to contact us will the personal information be stored in our personal system.
PerfectView is our CMS system and is for internal use and administration only.
Facebook Business is used by TrueKinetix for advertising. Visitors to these ads may leave their email address and/or telephone number for the purpose of the ad. This information is used and/or stored to contact the respondent. The data collected by TrueKinetix is stored in our own relationship system.
Strava and other optional connections
ANT+ and Bluetooth connections
Sharing data with external programs via ANT+ or Bluetooth is possible. Depending on which device and third party you choose to connect, your data may be stored by the third party. Read their privacy policies to see what, how and why they collect data.
ARTICLE 9 – CONTACT WITH TRUEKINETIX
Headquarters TrueKinetix B.V.
Address: Satellietbaan 37
Telephone: +31 (0)6 48 36 30 19
ARTICLE 10 – AMENDMENTS