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Support associate

We are looking for a support associate to take our customer service to the next level.

Within this position, you will immediately carry a lot of responsibility. First, you are the first point of contact for customers who have questions about their TrueBike. But you will also ensure that the support process is professionalized. For this purpose, a new system (Zendesk) will be set up in which customers can find answers to frequently asked questions, among other things. This is a new position within TrueKinetix, so we are looking for a proactive, eager-to-learn colleague.

Responsibilities
  • Pampering our customers: first point of contact for customers in case of complaints
  • Coordinating support cases
  • Scheduling repairs and deliveries
  • Implementing a new support system (Zendesk)
Profile
  • HBO working and thinking level
  • Social, independent, solution-oriented
  • Hard requirement: Good command of the Dutch and English languages.
  • Pre: Good command of German
  • You like to work hard and enjoy helping customers
  • Affinity with sports is appreciated!
  • 32-40 hours a week
Our Offer

A good benefits package with competitive salary and the option to participate. The opportunity to work within a dynamic company with an open and informal work atmosphere, where sports, science and innovation are at the core of our business.

This is us

TrueKinetix believes that everybody benefits from a healthy active lifestyle. Therefore, we want to help people get or stay fit by offering category-defining indoor training solutions that mimic outdoor training as closely as possible. To do so the TrueKinetix team is exploring grounds never walked before, developing hardware and software applications on the innovative edge for a better training experience.

Started in 2016 by a rebellious triathlete, TrueKinetix is led by experienced entrepreneurs with a strong network in the sports- and high-tech industry. Our team consists of qualified engineers, software developers, human movement specialists and commercial professionals: we set high standards for ourselves but have enough self-reflection to keep it fun.

Following the initial positive receipt of our prototype by NOC*NSF in 2018, TrueKinetix has received several awards, including the Bike Motion Training Award 2019 and the Dutch Sports Innovation Award 2019. Since we delivered our first batch of TrueBikes to customers in Q4, 2019, we have been ramping up production, while expanding the online TrueBike platform capabilities. Since 2020, we have been building a network of demo stores and aim to deliver a true experience to a growing customer base, in The Netherlands, Belgium as well as Germany.

Want to apply?

We would like to receive your CV and motivation at jobs@truekinetix.com.

Acquisition is not appreciated