International shipping and returns

TrueBike – international shipping

Netherlands: 

  • Factory pick-up in Hillegom: €0
  • Easy install box delivery to your home: €100
  • Home delivery and installation: €200

Belgium:

  • Factory pick-up in Hillegom: €0
  • Easy install box delivery to your home: €100
  • Home delivery and installation (Flanders only): €200

Germany:

  • Easy install box delivery to your home: €100

The United Kingdom:

  • Easy install box delivery to your home:  £100

Other countries in the Europen Union (EU)

  • On request

Rest of the world (non EU-countries):

TrueTrainer – international shipping

Netherlands:

  • TrueTrainer shipping is included

Belgium:

  • TrueTrainer shipping is included

Germany: 

  • TrueTrainer shipping is included

Other countries in the European Union (EU)

  • All shipping costs: €40 flat rate

United Kingdom:

  • All shipping costs: €40 flat rate

Other countries (non-EU)

  • Currently not available. Please join the waiting list.
Return shipments (30 day free trial)

We are confident that the TrueBike and TrueTrainer are excellent solutions for anyone looking to improve their training.

However, if you find that they don’t meet your needs, you can return them within 30 days and we will refund the full purchase price.

We will only accept TrueTrainers and other products that are returned undamaged and without signs of use. Any damage or signs of use will result in a charge that will be deducted from your refund. The remaining amount will be refunded within 10 business days

TrueBike return shipping

Please keep the original packaging. The TrueBike may be returned by yourself to Hillegom, The Netherlands. For €175 we can arrange return shipping of the TrueBike if you are residing in the Netherlands or Flanders.

TrueTrainer return shipping

You are responsible for paying for proper shipping. We take no responsibility for damages during shipping. We strongly recommend using the original TrueTrainer packaging. If you no longer have the original package you can purchase a new TrueTrainer packaging from us here.

Please return the TrueTrainer to:

TrueKinetix
Satelietbaan 6B
2181 MH Hillegom