International shipping and returns

TrueTrainer – international shipping

  • Benelux (Netherlands, Belgium and Luxembourg): Included
  • Europe (European Union): €40,- flat rate
  • United Kingdom: €40,- + you are responsible for paying all custom fees

TrueBike – international shipping

  • Factory pick-up in Hillegom: Free
  • Netherlands, Flanders and Nordrhein – Westfalen: €100 for delivery and installation
  • Other: Not available. Please join the waiting list.

Return shipments (30 day free trial)

We are confident that the TrueBike and TrueTrainer are excellent solutions for anyone looking to improve their training. However, if you find that they don’t meet your needs, you can return them within 30 days and we will refund the full purchase price. We will only accept TrueTrainers and other products that are returned undamaged and without signs of use. Any damage or signs of use will result in a charge that will be deducted from your refund. The remaining amount will be refunded within 10 business days

TrueTrainer return shipping

You are responsible for paying for proper shipping. We take no responsibility for damages during shipping. We strongly recommend using the original TrueTrainer packaging. If you no longer have the original package you can purchase a new TrueTrainer packaging from us here.

Please return the TrueTrainer to:

TrueKinetix
Satelietbaan 6B
2181 MH Hillegom
The Netherlands

TrueBike

The TrueBike may be returned by yourself to Hillegom, the Netherlands.
For € 175 TrueKinetix can pick up the TrueBike at your home if you are situated in the Netherlands, Flanders, or Nordrhein-Westfalen.