FAQ - Find your answers here
Welcome to the knowledge cave. Here we make an effort to answer your most pressing questions. Do you miss important subjects? Please contact us.
The TrueBike weighs 42 kg / 92.6 lbs.
The weight limit is 150 kg.
Yes, you can mount your own saddle and pedals. The TrueBike will be delivered with its basic setup and the handlebars you choose.
The display is included in the price of your TrueBike. Only pedals are not included.
On the bike you can shift between 53 and 36 for the front chain ring. Keep in mind that the shifting is done virtually by the robot, so the bike has no gears, derailleurs and/or cables that love care and attention to keep them from wearing out on you. Easy does it.
The rear sprocket can be shifted virtually between the following chain rings: 11-12-13-14-15-16-17-18-19-21-23. As with the front sprocket this is done by the robot in software so your chain line is always optimal and there are no gear derailleurs that can wear out.
You'll be riding a 2 x 11 indoor bicycle.
The TrueBike Home edition will take you up to 1500 Watt.
Yes, you can train without connecting the battery charger to your TrueBike, but we recommend to use the battery charger for every training. Depending on the type and intensity of your training, the TrueBike will use more or less power. You will get a warning when the battery is low, but if this occurs during a workout, you do not want to have to get off the bike and find the charger. To prevent having to interrupt your training, please connect the charger at all times.
You do not need the internet to train on your TrueBike. We do recommend connecting to the internet because the data collected during the training will be synchronised to your app.
All the workouts that you saved can be found in 'History' on the bike. When your TrueBike is connected to your internet, you can see all the data in your True Athletes account.
I can't get my TrueBike connected to my Wifi network. To connect your TrueBike to your Wifi network, please follow the next steps: 1. Make sure your Wifi is turned on and your TrueBike is in the Wifi area 2. Go to the System Settings of your TrueBike and go to 'Select Network' 3. Your TrueBike will search for your Wifi, just wait for a second 4. Select your Wifi network from the list, press Enter and fill in the Wifi password. 5. Press Enter and now your TrueBike is connected! Still having problems with connecting? Restart your TrueBike and try again. If it still doesn't work, please contact us
Yes. Zwift can be used in Inclination or ERG (Power) mode, both modes can be used with the TrueBike.
We'll deliver the TrueBike with installation included. It's possible to assemble the TrueBike yourself. We make sure you'll receive a setup manual to succeed.
You'll have two years of warranty.