We are confident that the TrueBike and TrueTrainer are excellent solutions for anyone looking to improve their training.

However, if you find that they don’t meet your needs, you can return them within 30 days and we will refund the full purchase price. We will only accept TrueTrainers and TrueBikes that are returned undamaged and without signs of use. Any damage or signs of use will result in a charge that will be deducted from your refund.

If you bought your TrueTrainer or TrueBike from a seller other than TrueKinetix, then you will need to follow their return policy. It is possible that they don’t offer a 30-day free trial but only an exchange guarantee. Please refer to your dealer’s return conditions for more information.

TrueTrainer return shipment

You are responsible for proper shipping. We take no responsibility for damages during shipping. We strongly recommend using the original TrueTrainer packaging. If you no longer have the original package you can purchase a new TrueTrainer packaging from us.

TrueBike return options

Option 1: Return shipment
Please make sure to return the TrueBike in its original packaging. We cannot be held responsible for any damages that occur during shipping. If you no longer have the original packaging, you purchase a new TrueBike package from us. To send the TrueBike back to our factory, please submit a ticket through our support center to receive further instructions and a shipping label from our support team. After the TrueBike has been inspected, you will receive a (partial) refund based on its condition. Please allow 10 business days for the refund to be processed.

Option 2: Drop off at our factory in Hillegom, the Netherlands
If you’re returning it to our factory in Hillegom, you can do so without packaging as long as it’s fully assembled. Please ensure that the TrueBike is shipped properly, as we are not liable for any damage that may occur during transportation. To drop off the TrueBike at our factory, please create a ticket through our support center to make an appointment for drop-off. It’s best to ship the TrueBike in an upright position with adequate padding to protect the shifters and crankset. Once the TrueBike has been examined, you will be refunded partially based on its condition. Please allow 10 business days for the refund to be processed.